Grayson Collin Electric Cooperative maintains direct numbers to our various departments that are available to help you with understanding your bill or any other questions you might have. Our service departments are available Monday through Friday, 8:00 AM to 5:00 PM, excluding holidays.

Limited member services are available 24 hours a day, 365 days a year. Our friendly dispatchers and/or member service representatives can answer most questions. Because we are owned by those we serve, we want to be here for you - when you need us, not just during normal operating hours. Call us anytime at our main member service number: 903-482-7100, or 800-967-5235 (toll free), for new service, construction/engineering, account inquiries, bill payment, or electric outage after hours.

GCEC Service Area

Below is a map that details our coverage areas by district. Each district has been assigned to a specific Board of Director as the representative for that coverage area. As a member, you have a democratic voice in electing your Board Representative.

Safety Tips

Below are a few safety tips that we think will help to protect you when it comes to taking appropriate precaution when around electricity.

Play It Safe With Electricity

Electricity powers industry, provides entertainment and makes many routine daily tasks possible. Unfortunately, people often forget that electricity can be dangerous — even deadly. Electricity always seeks the easiest path to the ground. If you touch equipment that is in contact with a power line, for instance, electricity can instantly pass through you, causing a potentially fatal shock. By using the safety guidelines below, you can avoid accidents and enjoy the many benefits of electricity.

The 10-Foot Rule

Always keep cranes, ladders, tree-pruners, TV antennas and other equipment at least 10 feet from power lines. Depending on voltage, electricity can arc to equipment that's near a power line — even if it's not touching the line. Other important reminders:
Never climb trees near power lines.
Never climb utility poles or towers.
Stay away from electric substation fences and equipment (They contain high voltage).
Don't fly kites or model airplanes near power lines (If these objects become entangled in a line, their strings can become a conductor of electricity).

Stay Calm, Stay Alive

If your equipment or vehicle comes in contact with a power line, don't panic. Assume the line is energized and stay in your vehicle unless you are in immediate danger from fire or a moving power line.

If you are forced to leave your vehicle, jump as far away from the vehicle as you can, landing with both feet together. Be sure that no part of your body touches the equipment and ground at the same time. Call 911 as soon as possible and don't return to the vehicle until emergency personnel say it's safe.

Downed Lines Can Be Deadly

Stay away from downed power lines and call GCEC immediately at 903-482-7100 to report any such problem. Assume the downed line is energized and never touch or try to move a downed line. If a co-worker comes in contact with a downed line, don't attempt a rescue. Wait until GCEC and emergency personnel can respond.

Look Up First

Remember to look up when working near overhead power lines. If power lines may interfere with your work, call GCEC at 903-482-7100 at least two business days before beginning the job. GCEC can explain the safest way to perform the work.

Call Before You Dig

Before beginning any excavation work, call 903-482-7100 to determine where underground pipes and electric lines are located. Law requires diggers to call this number at least two days before starting excavation, whether it's a project involving heavy equipment or a simple backyard-landscaping job. We have enlisted a locating notification service called "Dig Tess" to assist in notifying all utilities near your worksite. Simply dial 1-800-Dig Tess (344-8377). State law requires that you notify all underground utility providers at least 48 hours before performing any excavation. Dig Tess can help you obey the law and may even save your life. "Know before you dig."

Other Important Safety Tips

• Never use an electric appliance in the tub, shower or when standing on a wet surface.
• Never touch an electric cord or appliance while your hands are wet.
• Don't overload electric outlets with too many plugs.
• Avoid using extension cords, especially to connect a light or appliance permanently.
• If you have small children, cover wall outlets with plastic safety caps.
• Never insert a metal object into a toaster or other appliance.
• When replacing a burned-out fuse in your home's service panel or "circuit breaker box," shut off the main power switch first. Restore power after installing a new fuse of the correct rating.

Energy Management Guide

A Guide to Lowering Utility Costs by Using Energy Wisely

One of the best things about being a member of an electric cooperative is that you have the power to directly affect what you pay for energy. Download this PDF file to get all the information you need to manage energy effectively in your home or business.

 

Membership Handbook and Bylaws

Download this PDF file of your Membership Handbook and Bylaws to fully understand your rights as a coop member.

 

Click the link below to view our glossary of electricity terms.

Glossary of Terms

 

Click here for a free download of Adobe reader.

 

Click here for our Commercial/Developer forms.

Commercial/Developer Forms