Member Alerts
Stay up-to-date on important details regarding your power service and reported outages.
10:16 a.m. - All power should be restored. The outage was due to an underground wire being disturbed during construction. We thank you for your understanding and patience.
8:43 a.m. - We are aware of the power outage impacting areas of both Anna and Melissa. We have crews assigned and our operations team is working to determine the cause. We will update as we know more information. To report your outage please call 903-482-7100.
Please find all updates regarding the winter weather forecasted for our service area for January 12 - January 17 below.
January 15, 2024 - ***FROM ERCOT*** - TXANS Update—Jan. 15, 2024: ERCOT has issued a Conservation Appeal for Tuesday, Jan. 16, from 6 – 9 a.m. CT. With the winter storm encompassing the entire state and temperatures forecasted to be colder this evening and into tomorrow morning, ERCOT is asking Texans to conserve electricity use, if safe to do so. To read the news release from ERCOT please click here.
January 15, 2024 - We have continued to monitor Winter Storm Heather and have both inside and outside operation teams here to serve you as the need arises. Snow has covered some roads in the service area, please stay safe and call us as needed - 903-482-7100
Over the weekend we experienced several outages that occurred due to the nature of the elements. All outages were dispatched quickly and restored as quickly and as safely as possible. We appreciate your understanding.
Hear directly from our CEO/General Manager, David McGinnis - https://www.kxii.com/2024/01/09/we-are-ready-locally-texas-power-grid-gears-up-potential-winter-storm/
January 12, 2024 - As we continue into the weekend we will continue to monitor the winter weather that is moving into our service area. Both our inside and outside operations teams will be on standby to assist our members as the need arises. We can be reached at 903-482-7100
6:20 p.m. - All power should be restored.
5:40 p.m. - We are working with Oncor and have restored power to parts of McKinney east and are working to restore the rest as quickly and safely as possible. Underground equipment faulted and burnt up. We appreciate your patience and understanding.
4:30 p.m. - We are aware of the outage impacting our members in the McKinney East Service Area. This outage is a result from the metering point that we share with Oncor and is out on their side. We have our crews and operations team on site to investigate the issues causing the outage. We will update as we learn more.
It is with heavy hearts that we share the news of the untimely passing of a beloved coworker and dear friend. In honor and memory of Jake Waldrip and to allow our Co-op family the opportunity to pay their respects, Grayson-Collin Electric Co-op will be temporarily closed on Thursday, October 5th, 2023. We appreciate your understanding and support during this difficult time. We have Dispatchers ready to handle any outages that may occur. We will resume normal business operations on Friday, October 6th, 2023. Thank you for your understanding and sympathy during this challenging time. For more information, click here.
OUTAGE UPDATE
9:02 p.m. All power should be restored. We thank you all for your understanding.
8:02 p.m. We are aware of the outage affecting the Anna, Melissa and Stoney Point Areas. At this time the only information we have internally is that there is an issue with the the Transmission line that feeds the substation. We will update when we know more information. We have our operations team in the area, our dispatch team and member service representatives here to take your call. We understand the phone lines are busy due to the high influx of calls.
ERCOT has issued a Conservation Appeal for today, Sept. 7, from 5 – 9 p.m. CT. Operating reserves are expected to be low this afternoon due to continued high temperatures, high demand, low wind, and declining solar power generation into the afternoon and evening hours. We request Texas businesses and residents conserve electricity use, if safe to do so. For more information, energy-saving tips, and to sign up for #TXANS emails, visit: bit.ly/3PbaCus. You can monitor grid conditions on ercot.com and the app.